At BackersPro, we are committed to delivering the highest standard of crowdfunding analytics and targeted backer promotion. We want every creator to have complete clarity regarding our refund and cancellation policies before purchasing a promotion plan.
1. Cancellation Before Queue Execution
If you purchase a promotion package and decide to cancel your campaign before the email queue has begun processing, you are eligible for a 100% full refund. Simply reach out to our support team at [email protected] with your campaign ID.
2. In-Progress Campaigns
Once an email campaign has commenced slow-drip dispatch (as verified by server timestamps in your Creator Dashboard), the server resources and backer slots have been allocated. In such cases:
- If fewer than 25% of emails have been sent, you may request a partial 50% prorated refund.
- If more than 50% of the target emails have been dispatched, the campaign is considered fulfilled and is non-refundable.
3. Invalid or Suspended Kickstarter Projects
If your Kickstarter campaign is cancelled, suspended, or taken down by Kickstarter PBC prior to your BackersPro drip dispatch, we will pause your order and either:
- Issue a 100% platform credit to apply toward any future Kickstarter project; or
- Issue a full refund upon request if no emails were dispatched.
4. Non-Refundable Scenarios
Refunds will not be granted in the following scenarios:
- Subjective dissatisfaction with pledge amounts or conversion numbers (as BackersPro guarantees authentic email delivery, not backer investment decisions).
- Submissions containing prohibited, fraudulent, or intellectual-property infringing products that violate our Terms of Service.
5. How to Request a Refund
To submit a refund request, please email [email protected] with your Account Email, Invoice/Transaction ID, and reason for cancellation. All refund requests are reviewed and processed within 2–3 business days.